Frequently Asked Questions

Yes, you sure can! Add the emoji you like in the inscription section. Our software includes hundreds of emojis, and we will engrave the exact same or the closest resemblance to the one you chose.

Throughout our experience, we have noticed that an outlined heart looks way better and more elegant than a filled one. After all, we don’t want your bracelet looking too dark!

It depends on the model and design of the bracelet. Shoot us a message on hello@auswara.com and we’ll let you know if it is doable!

Each bracelet has a specific bar size dimension which is why we have a character limitation. If there’s something you’d like to add but can’t, send us a message to hello@auswara.com of the bracelet you’re interested in and the inscription you’d like engraved. We’ll let you know if it is doable or not

Absolutely! At Auswara, we offer flexible engraving options to suit your needs. You can choose to have your medical bracelet engraved on the front, back, or both sides. This ensures you have ample space to include all the necessary medical information and personal details. Whether you need to highlight a critical medical condition, emergency contact information, or any other important data, our engraving options provide the versatility you need.

We are a 100% Australian company located in Melbourne. All our orders will be shipped from Melbourne by Australia Post.

All orders are dispatched to Australia Post within one business day.

It depends on two factors: your location and the shipping method you choose (standard or express).
You can check the estimated delivery time by clicking on the following link: https://auspost.com.au/service-updates/domestic-delivery-times

Yes, the tracking information will be sent to your email once the order has been dispatched.

If your order has not been dispatched yet, we can update the address for you. However, once it has been sent to Australia Post, we cannot redirect it to a different address. Always ensure that you have typed in the correct shipping address before placing your order.

If your order has not been dispatched yet, we can update the address for you. However, once it has been sent to Australia Post, we cannot redirect it to a different address. Always ensure that you have typed in the correct shipping address before placing your order.

Auswara’s website is easy to navigate through and user-friendly. Simply choose your favourite item(s), and add them to the cart. The product pages will guide you through placing an order step by step.
All major credit/debit cards are accepted, and payment is made in full when you place the order.

There is a discount code input bar on the top right corner of the checkout page. Once you enter the code, the order amount will automatically update.

Auswara offers Free Shipping in Australia on orders over $75. For orders less than $75, standard shipping is $8.88 and express shipping is $11.79

After you place your order, a confirmation email will be sent to you. If you have an account with Auswara, you can check it under “My Account” section.